Terms & Conditions

1. General

YaYa's Alpaca Farm is committed to providing exceptional service in a timely manner. Unfortunately when a customer cancels without giving enough notice, it prevents another customer from being served. No shows and late cancellations have an impact on service quality while punishing customers who show up early or on time. For these reasons YaYa's Alpaca Farm has implemented a cancellation policy that will be strictly observed.

2. Full Payment

When registration is complete we receive your full payment. 

An online confirmation email will be sent to you at the time of registration and payment. This email serves as confirmation of your registration.

3. Cancellation Request

Cancellation requests may be submitted by phone, email or in person. Please note that refunds will be processed in the original form of payment. If you have any questions or concerns about our cancellation policy, please contact us at 816-255-8146.

In leu of cancellation/refund, you may transfer your tickets to another available date/time and/or person(s). Please contact us by phone 816-255-8146 for more information.  Tickets may not be transferred between Tours and Special Events.

4. Refund Policy

• Refund requests made more than 5 business days prior to your scheduled tour/event will not be subject to administration fees.
• Refund for no call, no show will not be refunded. We understand life events occur, please contact us instead of not calling or no show.
• No refunds or transfers will be issued on the day of, or after, the scheduled Tour or special events (i.e. Christmas event)
• In the event of closure do to weather; You will be notified by email as entered when purchasing your ticket. Tickets will be rescheduled or refunded prior to the scheduled date/time. All others will be treated as a no call no show. Email: [email protected] or phone: 816-255-8146.